Returns & exchanges

Buying occasionwear from another country is a leap of faith. Here is exactly where you stand if something is not right.

The short version

  • Ready-to-wear pieces can be returned within 14 days of delivery.
  • Items must be unworn, unwashed, unaltered and with all tags attached.
  • Custom, made-to-measure and bridal orders cannot be returned.
  • Faulty or incorrect items are always our cost to put right.

What can be returned

Any in-stock ready-to-wear or formal piece, provided it comes back in the condition it was sent: unworn, unwashed, free of perfume, makeup and deodorant marks, with the original tags and packaging intact.

What cannot be returned

Pieces made specifically for you cannot be resold, so we are not able to accept them back:

  • Custom bridal and couture orders
  • Made-to-measure pret and formals stitched to your measurements
  • Pieces altered at your request (length, sleeve or fit changes)
  • Consultation and design deposits
  • Jewellery and accessories, for hygiene reasons

This does not affect your rights if an item arrives faulty or is not what you ordered.

How to start a return

  1. Contact us through the contact page within 14 days of delivery, quoting your order number.
  2. Tell us what you are returning and why. Photographs help, especially for a fault.
  3. We will confirm the return address in Lahore and how to label the parcel for customs.
  4. Send the parcel with a tracked service and keep the receipt.

Please do not send anything back before contacting us — unannounced parcels can be held or returned by customs.

Who pays for return shipping

If you are returning something because it does not suit you or does not fit, return postage is yours to cover, along with any duty on the return leg. If the item is faulty, damaged in transit, or not what you ordered, we cover the full cost of getting it back to us and either replace it or refund you in full.

Refunds

Once your return arrives and has been checked, we process the refund to your original payment method within five working days. Your bank may take a further three to ten days to show it. Original shipping charges are refunded only where the item was faulty or incorrect.

Exchanges

The fastest route is to return the original piece for a refund and place a new order for the size or style you want, so you are not waiting on two international transits in sequence. If the piece you want is limited, tell us when you start the return and we will hold it for you where we can.

Faulty or damaged on arrival

Check your parcel within 48 hours of delivery. If anything is damaged, photograph the item and the packaging and contact us straight away. We will arrange a replacement, repair or full refund, whichever you prefer.

Avoiding a return in the first place

Most returns are sizing. Our size guide has full measurements, and you are welcome to send your bust, waist, hip and height through the contact page before ordering — we will tell you honestly which size to take.